Senior Online Safety - Chase Bank
JP Morgan / Chase

Over the past few weeks, those in the security industry have been following the organized criminal attacks on various US banking establishments, and while a number of entities have been affected, the JP Morgan/Chase bank saw 76 million individual consumer accounts as well as around 7 million small business accounts compromised. Let’s look at what was lost and then look at the steps to take so as to protect yourself from being exploited by the criminals who have your personal information in their possession.

What was stolen?

The bank provided all their account holders the following

Senior Online Safety - JP Morgan/Chase
Chase letter to customers

What should I do?

You should understand what is possible with your name, address, phone number and email in the hands of the criminal. First and foremost, these, coupled with the confirmation you are a customer of JP Morgan / Chase heightens puts you in a special, confirmed account holder category in the criminal’s triage. The above instructions from the bank notes they see no need to change your password.

We recommend:

CHANGE YOUR PASSWORD:  You change your password to one that is UNIQUE to the bank, if you have more than one email address, you may wish to change the email to one that has not been previously associated with the bank.

TWO STEP AUTHENTICATION:  Make sure your account is enabled for two step authentication. In this manner, if the criminal database already contains your email address and the criminal attempts to brute force your account with a password-cracking software, even if they are successful, they will have to also be able to obtain the second step – the authentication code which the bank will transmit to you.

MONITOR YOUR ACCOUNT:  If you do online banking, you should take advantage of the access and monitor your account for debits or deposits which do not belong.

ADOPT A NO-CLICK POLICY:  You may expect the criminals will be sending you via email, SMS/Text messaging and old-fashion snail mail pieces of correspondence designed to make you take an action you may not otherwise be prepared to take.  Do not click and do not call numbers provided in emails and SMS. You have your account records, contact your branch directly or type in the URL for the bank directly into your browser – NEVER click.


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